Terms of Service
Last updated: September 8, 2026
1. Agreement and scope
These Terms govern your use of indevs.com.br, any INDEVS consultation or project engagement, and any MVP product subscription that incorporates these Terms. A proposal, order form, statement of work, or checkout page may include additional terms for a specific purchase. If those specific terms conflict with these Terms, the specific terms control for that purchase.
2. Who we are and how to contact us
The contracting merchant is INDEVS, CNPJ 32.914.505/0001-58, with registered address at Rua Bernardo de Vasconcelos, 48, Tucuruvi, São Paulo, SP, 02342-150, Brazil. Our primary support and legal contact is [email protected]. The applicable currency, tax information, product description, amount, and billing cadence are shown in the applicable proposal, invoice, or checkout before payment is confirmed.
3. Website use
You may use this website for lawful informational and commercial purposes. You must not interfere with the site, attempt unauthorized access, submit malicious code, scrape or reproduce protected content beyond applicable law, or use the site in a way that harms INDEVS, clients, users, or third parties. Website content is general information and is not a binding offer, technical warranty, legal advice, or investment advice.
4. Consulting and project services
Consulting, product design, engineering, and implementation work begins only when INDEVS and the client agree in writing on the applicable scope, deliverables, timeline, fees, payment schedule, and responsibilities. Estimates are planning assumptions, not guarantees, unless a signed document expressly says otherwise. Requests outside the agreed scope may require a written change order, revised timeline, or additional fees.
5. MVP subscriptions
MVP products may be offered on a recurring subscription or another stated billing model. The checkout or order page identifies the product, subscription interval, price, currency, included features, and any trial or promotional terms. You must provide accurate billing information and keep your payment method authorized. A subscription renews automatically at the stated interval unless you cancel before the next renewal date, where auto-renewal is presented at checkout.
6. Billing, taxes, and payment providers
Prices and payment deadlines are shown before purchase or in the applicable proposal. Unless stated otherwise, fees exclude taxes, duties, bank fees, and withholding taxes that may apply to your purchase. Payments are handled by the selected payment provider; INDEVS does not store full payment-card data. If a payment fails, we may pause access or work after reasonable notice until the account is brought current.
7. Cancellation and refunds
Subscription cancellation, project cancellation, refund eligibility, statutory consumer rights, request process, and payment timing are explained in our Refund and Cancellation Policy, which forms part of these Terms. Nothing in these Terms limits non-waivable rights available under applicable law.
8. Client responsibilities
Clients are responsible for timely decisions, access credentials, accurate requirements, lawful content and instructions, backup of their own systems and data, and all rights needed for INDEVS to perform the agreed work. You must not ask us to implement unlawful, infringing, deceptive, or unsafe functionality. Delays caused by missing access, approvals, or client materials may change delivery dates and costs.
9. Intellectual property
Each party keeps ownership of its pre-existing materials, tools, know-how, and intellectual property. Ownership or license rights in project deliverables are defined in the applicable written agreement and generally transfer or become effective only after all amounts due for those deliverables are paid. INDEVS may reuse generalized skills, methods, non-client-specific components, and know-how that do not disclose client confidential information. Third-party and open-source components remain subject to their own licenses.
10. Confidentiality and data
Each party must protect the other party’s confidential information and use it only to perform the engagement, except where disclosure is required by law or the information is public through no breach. Project-specific data handling may be governed by a separate data-processing agreement. Do not provide credentials or sensitive production data through the website contact form.
11. Third-party services and AI
Services may integrate third-party platforms, cloud providers, models, APIs, or payment processors. Their availability and terms are outside INDEVS’ control. Where AI-assisted features are part of an engagement, output may require human review and should not be treated as professional, legal, medical, financial, or safety-critical advice unless the parties agree otherwise in writing.
12. Availability and support
We aim to operate services responsibly but do not promise uninterrupted or error-free access unless a separate service-level agreement says so. Support channels, hours, response targets, maintenance windows, and incident procedures are defined by the applicable plan, proposal, or service agreement. You are responsible for maintaining compatible devices, connectivity, and any third-party accounts required by the service.
13. Disclaimers and liability
To the extent permitted by applicable law, services and website materials are provided as described in the applicable agreement, without implied warranties not stated there. Neither party is liable for indirect, incidental, special, punitive, or consequential losses, or lost profits, revenue, data, or goodwill, except where liability cannot lawfully be excluded. Any limitation of liability in a signed commercial agreement applies to that agreement. Nothing here excludes liability for fraud, willful misconduct, or rights that cannot be limited under applicable law.
14. Suspension and termination
We may suspend or terminate access where required to protect security, comply with law, address non-payment, prevent misuse, or respond to a material breach. Either party may terminate a project or subscription as described in the applicable proposal, checkout terms, or Refund and Cancellation Policy. Provisions that by their nature should survive, including payment, confidentiality, intellectual-property, and limitation-of-liability provisions, survive termination.
15. Governing law and changes
These Terms are governed by the laws applicable to the contracting relationship, including Brazilian law where applicable, without limiting mandatory consumer protections or other non-waivable rights. Before starting a chargeback or formal dispute, please contact [email protected] so we can investigate the issue. We may update these Terms for future use; the date above identifies the current version.