Refund and Cancellation Policy
Last updated: September 8, 2026
1. Scope and plain-language summary
This policy applies to purchases from INDEVS for MVP subscriptions, consulting, product design, software development, and related services. It explains cancellation and refund handling. The offer, price, currency, billing interval, and any product-specific policy shown at checkout, on an invoice, or in a signed proposal apply to that purchase. Nothing here removes rights that cannot be waived under applicable law.
2. How to request cancellation or a refund
Email [email protected] from the email used for the purchase. Include your name, company if applicable, order or invoice number, purchase date, product or project name, and a short description of the issue or request. We will acknowledge the request, verify the purchase, and explain the next step. Do not send payment-card numbers, passwords, or sensitive personal information by email.
3. MVP subscription cancellation
You may cancel a recurring MVP subscription before the next renewal date using the method shown in your account, checkout, or by emailing us. Cancellation stops the next automatic charge; access normally continues through the already-paid subscription period unless the product-specific terms say otherwise. Canceling does not automatically refund charges for a period already started, except where required by law or where INDEVS confirms a refund under this policy.
4. MVP subscription refunds
We review refund requests case by case, including duplicate charges, unauthorized charges, a material service failure we cannot reasonably resolve, or a clear billing error. If a refund is approved, we will return the applicable amount to the original payment method when possible. Promotional, usage-based, or third-party charges may have additional conditions disclosed before purchase. We do not charge a separate refund fee.
5. Consulting and project cancellation
Project work is customized and governed first by the signed proposal, statement of work, or invoice terms. You may request to pause or cancel work in writing. Fees for work already performed, completed discovery, accepted deliverables, non-cancelable third-party commitments, and approved expenses remain payable unless the project agreement or applicable law provides otherwise. Any unused prepaid amount is assessed against the agreed scope and work completed at the time of cancellation.
6. Consumer withdrawal rights
If you are a consumer and mandatory withdrawal or cancellation rights apply to your transaction, including a right of withdrawal for qualifying distance purchases under Brazilian consumer law, contact us within the applicable statutory period. We will handle the request in accordance with the law and the circumstances of the service. This may include whether service performance began at your express request and what mandatory rules apply; we will not use this policy to exclude rights that the law preserves.
7. Refund timing and payment method
After we confirm that a refund is due, we initiate it through the original payment provider within five business days where that method supports refunds. Your bank, card issuer, wallet, or payment provider may take additional time to post the credit. If the original method cannot receive the refund, we will contact you to arrange a lawful alternative. We cannot control payment-provider, bank, or card-network processing times.
8. Chargebacks and disputes
If you have a billing or delivery concern, contact us first so we can investigate quickly. You may still use any rights available through your card issuer, payment provider, consumer-protection authority, or law. If a dispute is opened, we may provide the provider with the order, invoice, applicable terms, support records, and evidence of delivery or access as allowed by law.
9. Changes to this policy
We may update this policy for future purchases when our products, payment methods, or legal obligations change. The version shown at the time of your checkout or agreement applies to that purchase unless a change is required by law. The date above identifies the current website version.
10. Contact
For support, cancellation, refund, or billing questions, email [email protected]. The legal merchant is VICTOR HAINE TAKAHASHI, trading as INDEVS, CNPJ 32.914.505/0001-58, registered at Rua Bernardo de Vasconcelos, 48, Tucuruvi, São Paulo, SP, 02342-150, Brazil. We aim to give a clear written response and, when a refund is approved, a payment-provider reference where one is available.